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About Us
  • Highly Strung has been supplying guitarists with strings and accessories by mail order since 1979 and we have been online since 1997.
    We invite you to browse our catalogue and to order by any method that you prefer. We hope you will find that ordering from our website is simple and straightforward but, if you would rather speak to a human (yes, we do try to be!), then just pick up the phone - we would love to hear from you. You'll find our phone number in the heading of every page on the site.
    Over the years, the growth of Highly Strung has largely happened by our customers spreading the word, so you may be sure that you are important to us. We are here to help - whatever the size of your order.
    We look forward to hearing from you or receiving your order.

    Nigel Thornbory
    (Director, Highly Strung International Ltd.)


Making A Purchase
  • Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
  • We accept payment over the Internet using all the usual credit and debit cards (Visa, Mastercard, etc.) or you may phone us with your card details or send us a cheque if you prefer.
    If you are paying by card from outside the UK, your credit card company will automatically convert the transaction to your own currency .
  • When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping, Handling and Delivery
  • Within the UK
    Orders over £30 will be sent post free.
    For orders under £30 a charge of £1.50 will be added towards postage.
    For most orders we are able to achieve "next day delivery" using Royal Mail (First Class)
    For heavier items we will use a courier (usually DHL). This will also usually achieve delivery by the next working day. However, if you require guaranteed delivery within a certain time, we may be able to arange this for an extra charge. Please enquire.
  • Outside UK
    Most items will be sent by Royal Mail International Airmail unless they are large or heavy, in which case we will use a courier.
    A standard shipping charge of £3 will initially be applied to all online orders from outside the UK. For most items, this will usually be sufficient but, where the order includes heavy items (books, for example), this shipping charge may need to be increased to cover the excess. In this case we will inform you of the exact cost by e-mail before we take any payment - and, if such excess charge is not acceptable, you may cancel the order at that stage.

Tax Charges
  • Our prices include VAT at 17.5%
Credit Card Security
  • When the order is placed at our website, credit card numbers are encrypted using SSL security. The padlock icon is your assurance that your card details are being sent securely and safely.
Reaching Us
  • We don't believe that you should have to search the site to find out how to contact us - so we've made it easy. You will see that we show our address and phone number at the top of every page. Please contact us if you have any problems or need further information about our products.
Returns Policy
  • We promise to refund the purchase price of any item you have bought from us provided it is returned in accordance with the following conditions:
    1. It must be returned within 30 days.
    2. Return shipping/carriage charges will be your responsibility.
    3. Goods must be returned in a proper condition, complete with any manufacturer's original packaging and any user manuals or instructions, etc. which came with it.
  • Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Privacy Policy
  • We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
  • Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you do turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
    Data collected by this site is used to:
            a. Take and fulfill customer orders
            b. Administer and enhance the site and service
            c. Facilitate delivery of your order by third parties



Copyright © Highly Strung International Ltd.